Creative Hospitality, Safety Training & Auditing for the Amusement Industry

Why You Need Us

Teen Girl at Water Park

Top 10 Reasons Our Clients Choose Us!

  WE:
  * Keep training content simple, clear & retainable
  * Make training interactive and fun
  * Customize courses for clients
  * Offer front line amusement training
  * Ensure industry standards are followed
  * Audit employee performance & overall operation
  * Provide a Ride Operator Training Certification course
  * Care about our clients’ success
  * Are available to our clients year round
  * Have more than 60+ years experience
 





Why Choose Us?

Creative Operational Concepts is a full service consulting company that focuses on training process and performance of the front line team and management. We focus on three core services.

    Hospitality & Safety Training
      * Employee friendly where learning occurs
    * Clear, concise, and customized
    * Interactive & fun
    * Compliant with industry standards (ASTM, OSHA, ANSI)

       


    Auditing
      * Employee safe behaviors
    * Guest experience & hospitality
    * Cleanliness
    * Standard operating procedures
    * Compliance to policies & manufacturer guidelines
    * Record & documentation review
    * Video audits & mystery shops

    Consulting
      * Processes, procedures and programs
    * Safety signage
    * Employee behaviors and overall service
    * Leadership assessment



How Can We Impact Your Success?

We serve as an effective and efficient resource for all clients. Creative Operational Concepts uses proactive approaches suited for any business ultimately leading to a safe, successful and profitable organization.

Our programs impact three key performance areas that are critical to business growth:

Employee based programs

  * Improving retention
* Promoting solution oriented-thinking
* Fostering long term motivation through development
* Fueling team passion & performance through recognition and rewards


Guest satisfaction programs

  * Increasing attendance and sales with “WOW” service
* Developing service standards and enhancing existing programs
* Improving guest communication from the front line.
* Augmenting and creating a safe, secure environment for guests and the team


Profitability programs

 

* Motivating teams to think profit & loss on a daily basis
* Creating effective budgets to maximize gains
* Customized programs to increase profits


 

US TODAY

Creative Operational Concepts

Patty Beazley
615-714-2617
Email Patty

Cindee Huddy
702-489-8045
Email Cindee

 


OUR CLIENTS


Click HERE to
view a partial client list




MEMBERSHIPS



AIMS



AND NEWS STORIES

"Creative Operational Concepts' March 7-9 Ride Operator Trainer Certification Open to Individuals" - Click here to view press release

"The Cheerleader of the Team" - Click here to view article


"Playing it Safe" - Click here to view article

Creative Operational Concepts - Creative Hospitality, Safety Training & Auditing for the Amusement Industries
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